Returns & Exchanges
At Chamonix House, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it is a change of heart or a change of decor, we are committed to making your return process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Prepare Your Package
Carefully pack your items in their original boxes with all protective padding to ensure they arrive back at our warehouse in pristine condition.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing