Frequently Asked Questions
Everything you need to know about bringing Chamonix House into your home.
What is the standard shipping timeframe for furniture items?
Most furniture pieces are processed within 3-5 business days. Depending on your location, delivery typically takes 7-14 business days via our specialized white-glove logistics partners.
Do you offer international shipping?
Currently, Chamonix House ships within the continental United States and Canada. We are working on expanding our delivery network to include international destinations in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition. Please note that custom-made or oversized furniture items may be subject to a restocking fee.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
At Chamonix House, we prioritize ethical craftsmanship. We partner with artisans who use FSC-certified woods and eco-friendly textiles to ensure our products are as kind to the planet as they are beautiful in your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.